FAQ

Have a question about roofing and renovations? Check out our list of frequently asked questions below to see if we are able to answer your question. If after reading the answer you have further questions, please feel free to contact us today to talk with one of our experts:

All too often, roof system problems are discovered after leaking or other serious damage occurs. Periodic (twice-a-year) inspections often can uncover cracked, warped or missing shingles; loose seams and deteriorated flashings; excessive surface granules accumulating in the gutters or downspouts; and other visible signs of roof system problems. Indoors, look for cracked paint, discolored plasterboard and peeling wallpaper as signs of damaged roof areas.
You have two basic options: You can choose a complete replacement of the roof system, involving a tear-off of your existing roof system, or re-cover the existing roof system, involving only the installation of a new roof system. If you've already had one re-cover installed on your original roof system, check with a professional roofing contractor. In many instances, building code requirements allow no more than one roof system re-cover before a complete replacement is necessary.
Not necessarily. Leaks can result from flashings that have come loose or a section of the roof system being damaged. A complete roof system failure, however, generally is irreversible and a result of improper installation or choice of materials or the roof system installation is inappropriate for the home or building.
Most new roof systems are designed to provide useful service for about 20 years. Some roof system types, such as slate, clay tile and certain metal (e.g., copper) systems, can last longer.

Actual roof system life span is determined by a number of factors, including local climatic and environmental conditions, proper building and roof system design, material quality and suitability, proper application and adequate roof maintenance.

Roofing product manufacturers offer a variety of warranties on their products. Take a close look at those warranties to see what responsibilities and financial obligations manufacturers will assume if their products fail to reach their expected lives.

Older roofing shingles and wood shakes typically have a 15 to 30 year lifespan depending on the shingles quality, the location and tree cover of your home, and how well the roof was installed originally. Direct sunlight, weather/wind, and poor roof deck ventilation are rough on a roof, particularly in a climate with average or above moisture.

Though the CertainTeed and GAF shingles we use today have lifetime warranties, they didn’t a decade ago. We tell our customers that 12 years is a good rule of thumb to go by. At that point, check for these warning signs:

  • Curling shingles
  • Loss of the asphalt granulation (looks like bald spots)
  • Evidence of leaking on your ceilings
  • Cracked or discolored interior drywall (painted or wallpapered)
  • Decaying shingles
  • Missing shingles
  • Visible cracks
  • Wind damage
  • Broken or damaged shingles
  • Rusted or missing flashing

If a residential roof is over 15 years old, we recommend you call us out for a look. Sometimes damage isn’t visible to the untrained eye on the ground, and catching it early can avoid expensive interior repairs in the future.

If your gutters and downspouts are in good shape, our installers will work around them. To avoid damaging them, we don’t remove and reinstall them once your roof is complete. If your gutters are in relatively good shape, but need minor repair, we can provide this service too. True Quality Roofing company is a full-service roofing contractor.
Of course there are variables that affect all roofing projects, like weather, whether or not there is a second layer to remove, and more. But typically, True Quality installers are completely finished with your new roof—from removing the old roof to clean up—in three or four days. Three crews are involved—roof removal, roof installation and gutters. Roofing vendors deliver sheeting and shingles. Our trained roofing contractors stay on schedule to coincide with two or three required city inspections. It takes a lot of coordination and our project managers are pros.
Although it may seem advantageous to install new shingles on top of your old roof because it’s cheaper, faster, and requires less labor, you could be setting yourself up for future costs (and headaches). Unless your current roofing system is completely problem free and only features a single layer of functioning shingles, your new roofing system may fail way too soon.

Many roofing contractors may be willing to simply nail new shingles on top of old shingles, but we always advises stripping the old materials complete off, all the way down to the deck, and then adding the new materials. Any defects, vulnerabilities, and potential problems in the plywood deck or truss system will go unnoticed unless you de-nail & re-nail.

Here are a few situations where you will need to remove the old roof before completing a reroofing service:

  • Shingles are missing, curled, split, or mossy.
  • The roof decking is sagging due to rot or deterioration.
  • The new shingles are lighter than your current roofing shingles. (This will cause all of the old bumps & ridges to show through the new roofing materials.)
  • Your current roofing system has more than one layer of shingles.

Shingles are designed so that the granules block the UV rays of the sun and protect the asphalt underlayment. As the shingles age the granules fall off. As the asphalt is exposed to the UV rays they dry out and get a "potato chip" appearance as the corners start to curl up.

A shingle at the end of its life is bubbled in appearance and brittle to the touch. A 20 year shingle is warranted by the manufacturer to have a useful life, under optimal ventilation conditions, of 20 years. Hail does several things:

  • Accelerates granule loss
  • Accelerates shingle aging
  • Voids manufacturers' warranties

Good ventilation creates a cooler attic in the summer. An overheated attic, combined with moisture, can damage roof decking and shingles, causing them to distort and deteriorate prematurely. In the winter good ventilation creates a drier attic and helps prevent ice dams.

There are several primary types of roof ventilation:

  • Static Vents are the least expensive, but only provide ventilation in the immediate area around where they are installed.
  • Gable Vents are usually installed on the ends of a home. The wind must blow directly into one vent to get the air flowing across the attic and out the other vent.
  • Turbine Vents have a similar problem with Static Vents in that they only cover the area around the vent. A Turbine vent covers a larger area as it creates a greater airflow.
  • Power Fans provide a high airflow, but they take energy to operate so do create a small ongoing expense. Most installations of power fans include a thermostat that controls when the fan operates. Generally that means your attic will not be well ventilated during the winter months.

The best option for the money is a ridge vent. This vent is positioned along the entire length of the roof peak. In addition to their effectiveness, ridge vents blend in with the roof line, making them less visible from the ground. After years of testing and research it has been proven that ridge vents with external baffles, combined with under eave venting, is the most efficient and effective system that can be installed in your home.

Waterproofing underlayment is installed under the shingles in areas where extra protection is desired. High wear areas like valleys on the roof, around dormers, rakes, eaves and skylights are areas where an extra barriers of protection is advisable.
Damp, humid climates can encourage the growth of fungus on asphalt shingles. The result in unsightly green and black streaks that are particularly noticeable on light colored roofs. A way to counteract this is to use shingles that are "fungus resistant." These shingles have small amounts of copper granules added to the shingle surface. The most economical fungus resistant shingle available today is a 25 year guarantee 3 tab shingle.
Some roofing contractors will not re-flash the chimney unless it is specified in the contract. It is time consuming work and takes a high degree of skill to do it correctly. A commonly heard excuse is, "why fix something that ain't broke?"

The truth is that is the chimney is not re-flashed when the roof is installed, the chances of the chimney leaking in the first 3 to 5 years is very high.

If you're going to make the investment of getting a new roof system installed on your home, ensure that it will keep you dry for years down the road. Make sure the contractor includes re- flashing the chimney in the proposal.

Not much really. Marble-size hail can cause substantial granule loss and other shingle damage. 45+ mph winds can break the shingles seals and cause creases and tears. Wind driven rain can cause water damage to the interior walls.
This is a major misconception for insurance claims. In fact the majority of claims we aid in filing are for 'Wind' damage. High winds can actually cause significant exterior damage as well as interior leaks!
A Professional Claims Specialist will perform a thorough inspection of your roof. We have a 95% success rate with insurance Claims!
If you have a 'no claims' discount it may be disallowed. We have yet to see a policy canceled because of a storm damage claim.
In general, you have one year from the storm date to file a claim with your insurance.
True Quality Roofing understands what the insurance companies consider damage and how to mitigate a previously denied claim with your insurance company. We file claims for the damage we find during our inspection not based on a previous contractor's assessment.
We work on a contingency agreement that allows us to do the work if, and only if, the insurance company approves the claim. If the claim is denied or insufficiently funded, the agreement terminates automatically. We guarantee your maximum out of pocket expense is your insurance deductible!
Yes! We've outlined some of the most important regulations when it comes to roofing in this PDF. Building Codes

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